Cobra Casino Privacy Policy

This Privacy Policy explains how Cobra Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use casino services, contact customer support, or otherwise interact with us. It is intended to help you understand our privacy practices before using the platform.

Cobra Casino serves customers in Canada and is intended for individuals aged 18 or older. By using the website, you acknowledge that you have read this policy. Where additional consent is required, we will request it in an appropriate manner.

Information We Collect

We collect information needed to provide a secure and reliable online casino experience. The type of information collected depends on how you use Cobra Casino and the services available to you.

Information You Provide

This may include your name, date of birth, residential address, telephone number, account login details, payment information, and other details supplied during registration or account management. We may also collect information provided when you contact support, submit a request, participate in promotions, or respond to surveys.

For account protection and compliance purposes, we may request documents or other information needed to confirm identity, age, eligibility, ownership of a payment method, or the source of funds. You should only provide information that is accurate, current, and lawfully yours to share.

Information Collected Automatically

When you access the website, we may record technical and usage information such as your IP address, browser type, device details, operating system, language preferences, referring pages, pages viewed, session times, and interactions with website features. This information helps us operate the platform, identify technical problems, and understand how visitors use the service.

How We Use Information

Cobra Casino uses personal information for legitimate business and service-related purposes, including:

• Creating and administering your casino account.
• Processing deposits, withdrawals, and other account transactions.
• Verifying identity, age, account ownership, and eligibility.
• Providing customer support and responding to requests.
• Maintaining account security and preventing unauthorized access.
• Detecting, investigating, and preventing fraud, collusion, abuse, and other prohibited activity.
• Operating, maintaining, testing, and improving the website and its features.
• Sending service messages, account notices, and information about important changes.
• Sending promotional communications where permitted and where you have provided any required consent.
• Managing rewards, tournaments, promotions, and other activities in which you choose to participate.
• Meeting applicable obligations and responding to valid legal or official requests.

We may also use aggregated or de-identified information for analysis, reporting, service planning, and security improvements. Such information is handled in a form that is not intended to identify an individual directly.

Cookies and Similar Technologies

Cobra Casino may use cookies, pixels, local storage, and related technologies. These tools can remember settings, maintain account sessions, support essential website functions, measure performance, and help us understand traffic patterns.

Some technologies are necessary for the website to work correctly, including account authentication and security controls. Others may be used for analytics, personalization, or marketing, depending on the website configuration and your choices. Your browser may allow you to block or delete cookies, although disabling certain technologies can affect functionality, sign-in, or the availability of selected features.

Information collected through these tools may include device identifiers, browsing actions, approximate location derived from technical data, and interaction history. We use this information in accordance with this policy and any choices presented through the website.

Data Sharing

We do not treat personal information as a product for general sale. We may share information with carefully selected recipients when necessary to provide the services, protect users, or operate the business.

• Payment processors and financial service providers may receive transaction details needed to authorize or complete payments.
• Identity verification, fraud prevention, security, and risk management providers may process information to support account checks and platform safety.
• Technology, hosting, analytics, communications, and customer service providers may process information under instructions from Cobra Casino.
• Professional advisers, insurers, auditors, or prospective transaction partners may receive relevant information where reasonably necessary and subject to suitable safeguards.
• Public authorities, courts, or other authorized parties may receive information when disclosure is required or reasonably necessary to protect rights, safety, or the integrity of the platform.

Service providers are expected to use personal information only for authorized purposes and to apply appropriate confidentiality and security measures. We may also share information where you direct us to do so or otherwise provide permission.

Data Security

We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure. These measures may include access controls, authentication procedures, monitoring, encryption where appropriate, staff guidance, and security testing.

No online service can guarantee absolute security. You are responsible for keeping your login credentials confidential, using a secure device, and notifying us promptly if you believe your account has been compromised. We may restrict access or take other protective action when suspicious activity is identified.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy. The retention period may depend on the nature of the information, the status of your account, the services used, security and dispute requirements, and any applicable recordkeeping obligations.

When information is no longer required, we may delete it, anonymize it, or place it beyond ordinary use. Some information may remain in secure backups for a limited period before being overwritten. Closing an account does not necessarily result in immediate deletion where information is needed to address disputes, prevent abuse, maintain transaction records, or meet legal obligations.

Your Rights

Depending on your circumstances and applicable rules, you may have rights relating to your personal information. These may include requesting access to information held about you, asking for inaccurate information to be corrected, seeking deletion where appropriate, objecting to or restricting certain processing, and withdrawing consent for processing based on consent.

You may also be able to opt out of promotional communications by using the unsubscribe method provided in the message or by adjusting available account preferences. Essential service communications, such as security alerts, transaction notices, and account updates, may still be sent when necessary.

To protect accounts and personal information, we may need to verify your identity before completing a request. A request may be limited or declined where permitted, including when fulfilling it would compromise security, affect another person's rights, or conflict with an applicable obligation. If you have concerns about how information is handled, you may contact Cobra Casino so that the matter can be reviewed.

Third-Party Services

The website may contain links, integrations, payment options, games, advertising tools, or other features supplied by third parties. These providers may collect and use information under their own privacy notices and terms. Cobra Casino is not responsible for privacy practices that are outside our control.

Before submitting information through an external service, you should review the provider's applicable documentation. Third-party content may also use cookies or similar technologies that operate independently from Cobra Casino systems.

International Transfers

Some providers supporting Cobra Casino may process or store information in a country other than Canada. Where personal information is transferred across borders, we take steps intended to support appropriate protection, contractual controls, access restrictions, and secure handling consistent with the purpose of the transfer.

Access to information from another country may also be subject to the laws and lawful powers of that location. By using the website, you acknowledge that service delivery may involve such processing where it is reasonably necessary for account administration, payments, security, hosting, or support.

Policy Updates

We may revise this Privacy Policy when our services, technology, business practices, or applicable requirements change. The updated version will be made available on the website with a revised effective date where appropriate.

Changes will apply from the time they are posted unless a different date is stated. We encourage you to review this page periodically. If a change has a significant effect on how information is used, we may provide an additional notice or request consent where required.

Contact Information

If you have a privacy question, want to make a request, or need clarification about this policy, please contact Cobra Casino through the support channels made available on the website. You can also reach our support team at [email protected].

When contacting us, include enough detail for us to understand your request, but do not send unnecessary payment credentials, passwords, or other sensitive information in an unsecured message. We may ask for reasonable information to confirm your identity before discussing an account or processing a privacy request.

Last updated: 9 September 2026